Can I exchange an item?
Yes, exchanges are available for different models, sizes, or colors. Contact us and we will assist you through the process.
What if I entered the wrong shipping address?
Please contact us as soon as possible. We can update your address only if the order has not yet shipped.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How do I start a return?
Simply contact us at contact@glanzie.com with:
- Your order number
- Reason for return
- Photos/videos (if applicable)
We will guide you through the process.
When will I receive my refund?
Refunds are processed within 1–2 business days after inspection. Funds may take 7–10 business days to appear depending on your payment provider.
What if my item arrives damaged?
Please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or refund.
Can I cancel my order?
Yes, you can cancel your order before it ships by contacting us immediately. Once shipped, the return policy will apply.
Do you charge restocking fees?
No, we do not charge any restocking fees.
Where do you ship?
We currently ship only within the United States.
How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 10–17 business days depending on your location.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can track your order directly on the carrier's website.
What is your return policy?
We offer a 30-day return policy from the date you receive your order. To be eligible for a return:
- Items must be unused and in original packaging
- Products must not show signs of wear or damage
Who pays for return shipping?
If the item is defective, damaged, or incorrect → we cover return shipping.
If the return is for personal reasons → customer covers return shipping.
A $30 return shipping subsidy may be applied and deducted from your refund.